Possible causes:

• Working within a private or secured network
• Internet connection issues
• Firewall or Proxy settings

Recommendations:

First, try reloading the app. If that doesn't work:

• Try connecting using another device (like a phone)
• Whitelist `converlens.com` in your firewall
• Contact your IT department to enable this

You may also contact our support team at support@converlens.com.